CarShop Reviews

Name: CarShop
Rating: 1.77

1.8 Rating 424 Reviews

18 %

of reviewers recommend CarShop

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1.8

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“Do not use this garage , brought a range rover evoque from this garage , cut a long story short , my car has been in a range rover garage since nov 24 and still there today (1.4.25) it requires the whole car to be rewired as the car has been tampered with previously ! Leaving me with a huge bill of over £9000 ! Avoid this garage !!”

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Posted 2 weeks ago

“I lost $310,000 to a scam, but thankfully, COVSECLTD.COM helped me recover my money.”

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Posted 2 weeks ago

““It was amazing and unbeliveable when i got my money back from the scam through the help of COVSECLTD.COM”

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Posted 3 weeks ago

“I had to run too COVSECLTD.COM and received my money back after this company defrauded me and stopped my withdrawals.”

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Posted 1 month ago

“I spoke to LS2 today who was very helpful with getting me a new policy sorted out. Thank you. COVSECLTDC.O.M”

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Posted 1 month ago

“Never by a car from here.. I was sold a car which had an unregistered accident. From the start I had an FCA warning light registering. Couldn't get returns on calls eventually went to main dealership to be told it had been in an accident and the FCA camera would be £1900 to fix! Carshop would not help currently have finance company involved.”

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Posted 5 months ago

“DO NOT USE THIS SO CALLED COMPANY. How this company can sell vehicles is beyond me. Unprofessional, lying and sold me an unsafe car which i was driving around in for 5 months!! After a long stressful process of going through the complaints procedure with my finance company it has been resolved. I had a independent engineer do a report on my car and within minutes of doing a walk round of the car deemed it unsafe to drive due to the brakes being way below the safety standards! Whats concerning is the fact the car was in and out of Carshop & the cars dealership and not one person picked up on the brakes!!!! Im just thankful I wasn't involved in an accident.”

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Posted 6 months ago

“Do Not Buy A Vehicle from these Lying, Unprofessional Bastards. They sold me a £10K BMW which has given me nothing but problems. Unserviced and Faulty vehicles. Don't get fooled by the Sytner name as I am sure Sytner are part of these dodgy and unsafe vehicles which are being sold. I believe they have recently changed their name from CarShop to Sytner Select. Sytner should be ashamed that they are part of all this. Please don't risk your life by buying a faulty unserviced vehicles and then the constant lies when you ask them to fix the faults.”

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Posted 7 months ago

“you ring them for a video of the car then they never send it or get back.”

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Posted 7 months ago

“Great at selling cars but not so great at paying your finance off your old car when you trade one in. Still waiting 5 weeks afterwards and two lots of finance payments come out. You cannot speak to anyone in their finance department and no-one seems to like to take responsibility. Complaint lodged.”

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Posted 8 months ago

“Has anyone on here taken legal advice about The Car Shop or Synter as they are now known? I bought a car two years ago for £18400 took out an extended warranty as the wonderful sales adviser on commission said "You absolutely need a warranty for such a car with expensive parts should anything go wrong you will be covered" famous last words of two years down the line the engine blows up and wow of course the warranty don't want to pay!!!! Obviously the garage don't return calls either what sort of people work for this company!!! Please can anyone get in touch on here if they have any look in taking legal action?.”

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Posted 8 months ago

“Cranberry location was terrible. My daughter had found a car there she really liked she needed a car. We spent four hours there with the salesman named Jim. He deceived us With the financing, Kept jumping from one desk to another, helping other customers, And instead of me being the cosigner for her, it turned out. I am now the owner of the car. Because she needed the car we were stuck. Will not recommend to anyone. We were trading in a car from Robinson car shop. It was a lemon. Experiences With both car shop locations has been horrible. Don’t do it”

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Posted 9 months ago

“£21,300 For a broken car! I spent £21,300 on a 3-year-old BMW 3 Series (RE71 BUP) with 25,000 miles. I requested it to be cleaned on Saturday for collection on Sunday. When I arrived at the agreed collection time of 1 PM, I had to wait well over 20 minutes to be seen. Fortunately, Georgia noticed my frustration and assisted with the paperwork and payment. Over an hour and a half after arriving at the dealership, I finally received my car, only to find it was still dirty. With a 4-hour drive home ahead of me, I left promptly. After getting the car up to speed (55-70 mph), it began making a vibrating and rubbing noise from the engine area. I pulled over at the next services and emailed Carshop, as they were now closed. The following workday, Daniel passed me onto the Subcon team, who booked the car into a local garage. The garage confirmed the noise and suggested it could be a transmission issue. Subsequently, Carshop booked the car into a local BMW garage 6 days later. BMW also noticed the vibration and noise and verbally advised that the car had impact damage and had likely been in a crash and poorly repaired. Following this, I requested a full refund from Carshop. Kate then reached out to advise that they are awaiting the report from BMW before anything can be taken further and that a diagnostic check would need to be carried out. I'm unsure what the other two garages have done with the car if they haven't at least carried this out already. Currently, I'm stuck with a faulty £21,300 car with no resolution in sight. I'd avoid this business in the future as the customer care and cars aren't up to standard. I'll update my review as things progress. The bar is on the floor.”

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Posted 9 months ago

“After sale is totally shocking. Got the car from Doncaster. They are closing down. Had to go to Nottingham to try and get things sorted. No interest from staff or manager. Avoid at all cost.”

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Posted 10 months ago

“Got our second car from carshop in Northampton today we had a lovely gentleman Dan Keplin he knew his stuff answered all the questions we had for him definitely we recommending him to our friends and family”

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Posted 10 months ago

“Sold a lovely mini convertible .. April .. discovered faulty roof .. got it priced to be fixed $3k and they are refusing .. instead wanting the car back and I’ve to get a full refund .. the 90 day warranty is not worth a thing .. would stay away .. I travelled from Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿 and they just don’t care .. I’m taking legal advice”

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Posted 10 months ago

“CarShop Northampton There is such a huge turn over of cars, the staff didn't seem to have a clue what they had on the lot. We reserved a car advertised with 13,000 miles on the clock. Lovely! Prior to a test drive we checked it's MOT history online to find it had done over 41,000. During the test drive we brought this up. Naturally we asked if the price could be reduced to match the new tripled+ mileage - nope. After a bit of persuasion they offered £150 off... pretty lame. We asked if they could price match to another Audi we found at another branch. Nope. They don't price match cars within the company. We asked if they could extend the reservation period by a day so we could consider further. This seemed like such hard work, I said don't worry we'll stay within our time. However they've already put it back online. Essentially they really do not care about you, your experience, or the car you drive off with. They'll be another customer along soon anyway.”

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Posted 11 months ago

“We must say we were both very impressed with the service we received - a hands on service from start to finish. Kyle made the experience of buying two cars so simple. We also had dealings with Justin and Mark who were also excellent as was Jacob who helped with the paperwork. He had the patience of a saint! After purchasing the cars there were a few issues and the star of the show was Lewis Gardner. He sorted out these issues straight away very professionally. He is a very important part of the team. Keep hold of him.”

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Posted 1 year ago

“Very friendly customer service”

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Posted 1 year ago

“Travelled over 200miles to complete the purchase and collect a BMW. As agreed at the point of sale, Car Shop Swindon advised that the car was in good condition with no damage. Upon inspection the car had a split in its tyre making it unroadworthy, had not been detailed at all with dog hairs all in the car and the smell of dog very strong as well as a number of stone chips. Car Shop whilst acknowledging the above would not reduce purchase cost for above factors and completely wasted our time as we walked away from the purchase. Would not recommend and would also stress that you need to look carefully at what is covered in the 3 months warranty they provide at an extra cost!”

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Posted 1 year ago

CarShop is rated 1.8 based on 424 reviews