Not even worth a star, bought a car with an extended warranty, engine failed, had it recovered back to the Wakefield branch as advised by car shop customer service, I heard nothing from them despite me ringing for two weeks, each time I was told they would call me back, I never got a call back until I escalated it on my 8th call. Man called Travis rings me to tell me that they can’t fix it as they don’t have anyone qualified to fix an engine fault in branch???? So I would have to take it to an engine specialist at my own expense and then claim it back on my warranty. Refused to give me a recommendation of a garage or a courtesy car whilst I was without one and was completely uninterested in helping me. I then, upon looking at the reviews of the warranty company read that they are relentlessly difficult to get hold of, rarely pay out, will fight you on every detail and that the warranty wasn’t worth purchasing. I worried that if I took it somewhere and it cost me loads to fix that I would pay it and they wouldn’t pay out on warranty as seemingly what had happened with all those poor people I was reading about, I have now sold it privately at a 1500 loss as I still have 2500 left to pay on finance as the car didn’t even last as long as my finance deal. I would still rather lose 1500 than try and deal with car shop again, they do not put notes on your file so every time you ring nobody has a clue what’s going on and trying to get somebody to even answer the phone to you is so incredibly difficult!!! I am currently trying to get them to bring my car back to me so I can sell it and it’s like pulling teeth!! Waiting for call backs, waiting on hold, they only use one tow service and he’s on holiday so it won’t be for another week. Honestly so incompetent and unwilling to help you. Even had a call from them asking why I have requested a finance settlement and whether I wanted to buy a new car from them? When they had the car at the branch and knew it wasn’t running?!!! As if I would ever purchase another vehicle from them. I have never had worse customer service, fine when they want to sell you one, don’t want anything to do with you afterwards.