I had my 1st car from the Warrington store 3 years ago and I was so pleased I decided to upgrade. I am now on a IVA programme where I called them to see if was ok to go ahead. They said yes so I was excited, I selected a car and called the Swindon branch as that is where it was, I spoke to a guy named Brandon he was so helpful, I explained my situation and he assured me that everything would go through easily. I asked if I could have the car delivered to my home as the Swindon showroom was miles away, he agreed so I paid the £99, but that's where things went wrong. The next day I received a call from the manager at the Warrington branch to arrange the finance his name was Neil Marshall, he was vile he didn't know anything about my IVA or that I wanted a home delivery not taken to Warrington, anyway he said he would call me the next day when my finance would be sorted, in the meantime he emailed me some forms I had to sign in which I did, but from that moment I was feeling uneasy, to be blunt he was making me feel bad about myself because off the IVA. Did not hear anything at all the next day, so I emailed Brandon who again did his upmost to help, the following day another manager called to say they would need £1,400 deposit for it to go ahead. To cut a long story short in 4 days, I decided to change my car, picked 1 called and paid my reserve f ee, to be fobbed off, decided to keep my car n forget it, just had call to ask about my experience with Car Shop, my refund so they say is in process. My advice KEEP AWAY and go else where