Hope you can, I think for the interest of carshops future I think this needs to be addressed at the highest level, I placed a holding fee on a car sq5 in Doncaster, After being seen to by a salesman jay I was told after he had sorted a deal out to wait wilst he went to see his boss, some 30 minutes went by and me and my wife was joined by a salesman called Sid, after some 30 minutes we decided to look at the car, we just happen to look on your site at another sq5 in Bristol We asked if this could be brought to Doncaster when he said it will be £50 Transfer fee, we said but on the website it's free, his attitude was it is was it is, Apparently he was spoken to after I had called the manger adheel, who I may add was very very helpful, We decided to buy one in the Sheffield branch, we paid a holding fee for a blue sq5, we had arranged a viewing and after a few days we was called to say it's not for sale, Curtis at Sheffield had told us that a lot of the staff including himself fancied the car, I said to him you haven't bought it I hope, he said no, I do find it really odd, however we had told of our experience at Doncaster and asked if we could have the one from Bristol brought up, they said they would waver the transfer fee, which was very nice, The car came and we loved the car, we sorted all the £7000 cash deposit and the finanace was all sorted, we noticed that a tyre was really low and asked if this would be changed for a new one, M•••••• the salesman said it is what it is, we don't work like that you buy as seen, his whole attitude changed dramatically, we was so shocked, we even took our 19year old grandson for a little buying experience, he too was amazed, C••••• called us later that afternoon to say that M•••••was giving us until 11am the next day to make our mind up, then it would be back on sale, and we are now still awaiting our holding fees, please can you look at this as it's really bad for the future of CARSHOP, Kind regards, Chris davies