Looking at the reviews, I'm not surprised I had a bad experience at carshop. Took my car in part exchange and tod I had 14days to change my mind. If somewhere advises that you have 14days, then I'd take that as I would be able to receive my part exchanged car back as part of refund. Other showrooms have told me that by law I have 30days now (not 14), but either way I tried to return their car less than 24hrs later, to be shot down. I have also been legally advised that if they haven't sold the part ex car, then reversing the deal should mean you are put in the same position as when you came in prior to exchange. NOT WITH CARSHOP!! 1 minute I'm told I can't get my car back, then told I could, then tag teamed to be told I can't again. Then I'm told its been reserved! Now it's been moved to Wakefield!! Then had to wait for my refund to be paid.....in part installments! I'm now back to looking for a new car. A journey I wish I never started with carshop! Thanks for the experience in being swindled! Some staff were kind of helpful, just not the ones I dealt with directly