DO NOT BUY A CAR FROM NORTHAMPYOM CARSHOP The worst customer service experience I've ever had. I certainly will never deal with this company again. Purchased a 2014 cla180 with a "service light" they told me the service was done last week and turned the light off. The next day the light came back on, I rang promptly and asked if I could bring it in the same day. To be told I'd have to wait 2 weeks! Outside of their 14 day promise. I have spent hours on the phone and lost the car for 9 days in total. With around 6 trips back and forth to the garage prior to diagnosing the fault with the thermostat. The reason it took 9 days, was because I couldn't get anyone to approve the work or pay mercedes! Northampton never answer their phones and the staff are hopeless at responding to any form of communication. The car is now chipping and there's a knock on the rear. Carshop haven't responded to my emails so I've raised with the fiance company. I suppose its luck of the draw, but I won't believe a word any of the Northampton staff tell me. Bad experience and ever worse customer service. Nice as pie when selling you a car, but don't want to know you when there's a fault.