There are 2 reasons why this is a 5-star review – BEN MEADOWS & CARLA PALLESTER! They are both an absolute credit to the company and other members of staff could learn a thing or two from them. Ben had us at “Hello” – polite, well mannered and his honesty made our whole experience dealing with the Car Shop better than it could have been with the issue we had. He took time to listen to us and never fobbed us off with answers he thought we wanted to hear. We weren’t even his customer, but he could see how stressed we were and wanted the best possible outcome for us and the company. Same with Carla – she bent over backwards to ensure we were happy with every decision they made and helped us with the issues even when we were told by the main dealer there wasn’t a fault with the car. Glad to say that on a test drive Carla experienced the fault for herself. Happy to say we now have a stunning car and would highly recommend the Nottingham Car Shop to anyone!