Salesmans knowlage of vehicle poor, told me sd card for sat nav would come with car and was removed for security, questioned on collection to be told model dosnt have it (VW records say it does!!) Was cash sale but still had to wait around for nearly 2hrsDrove off , relised . Drove back and told no it doesnt . Added extras at POS due to pushing coating and mot cover ,even though they will mot for cheaper without cover . Feels like a prodution factory ....salesman hounds you on entering , gets you to show him your phone for car you after ( even though he cod easily fund it if he tried on his computer, ) get passed to buisness manager , takes deposit , takes rfl, passes you to handover specialist who goes through it all again, tells me it needs servicing and to bring it back!! I tell him im told its done ... yes he says, (has it or not? ) then walks you almost to the car , asks if any questions , i say dont think so ...he turns on heels and left .. I drove to main road ...relise satnav cards still missing , go back to be told nahh hasnt got it , ask gorna refund ...spend next 30 mins trying to be told.im wrong, they give in and return my car to me ... . Deposit back in 3 -5 days , came back in 4 , but tax im still waiting for 3 weeks later ... oh and a email asking to check my pocjets for keys ,has they had missplaced them. . .. i threw them on the desk of the buisness manager!!!! Still waiting the apology from them for that ... so looked on auto trader for samencar , found one at main dealers with 2yrs warranty, mot insurance breakdown cover and fully serviced for same price and gave me 100 quid more PX .... check all options before going here ..they are not worth it