Most unscrupulous company I have the displeasure of dealing with in my life, my son bought a car from Norwich branch on the short journey home the engine warning lights began flashing, long story over 3yrs now and still no response apart from Blackhorse demands to pay the stopped payments, through self investigating and paperwork it transpires V5c registered in my sons name nearly three months before he had even seen the car, on top of this the MOT performed at their workshop in Wales is contradictory dated, scrutinising the paper work which took 3 months to come. I found documentation from the cars previous owner of garage work performed dated three weeks prior to him trading the car as P/X through carshop Wales branch the mileage recorded at that time was exactly 60,000 mileage at point of sale to my son 63,863, I also found in the paperwork a “for your eyes only invoice” from Blackhorse to the salesman who sold the car detailing a very large commission payment. Having given all this information previously Blackhorse Finance sent field agent Mike Latta from Crystal collections to reclaim the car because I had refused to pay anymore payments the car had been sorned and was waiting for the replacement engine to be removed and I informed Mr Latta exactly that unless my claims and complaints were investigated by their legal department. Mr Latta has now refused to answer my emails to confirm he had passed the photographic evidence to their legal department that he had personally requested from me! These two companies come hand in hand if you purchase a car from Carshop. Buyer Beware!