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Derek paisley
My time with car shop has been aweful and i bought the car only 3 months ago!!! After buying the car i was hassled to give a 5 star review which i was happy to do as sales team did a good job, thats where it ended. Since then i have had nothing but problems! -payed 100 pounds for there walk in a collect offer which means i could go in and the paperwork would be all done and i could just pick the car up. Me, my partner and son waited roughly 3 hours for that. -within 2 months my car has been in 3 times for multiple problems. -upon dropping the car at a time they said, there was nobody there in the office to take my keys. -when i was able to give keys the customer service was disgraceful. -payed for there like for like certesy car and was not given anything near similar. Also was told to come collect the certesy car the next day at 9, we turned up and found out nobody had ordered it so we had to wait for 3 hours while they tryed to sort it. -car was valeted before it went for work and came back covered in bird faeces. -upon collection they couldnt find my car twice. -car was returned and within 2 days my dash lights was going off again (engine management lights). -the second time i took the car in i wasnt given a time so had to ring that morning to find out what time they wanted it in resulting in me losing a days pay at work because i could not get to work without a car. -i still have to send the car in again for work that i was told would be done before i bought it. There customer service team is shockingly bad other then 1 man, everyone else looks like they dont want to be there. There are a few more issues aswell. I will NEVER use this company again and i urge you to take your hard earned money elsewhere!!!
2 years ago
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CarShop has a 1.8 average rating from 419 reviews

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