Don't normally leave poor reviews but I feel the need to to this due to the lack of service and advice given when I bought the vehicle. First of all I bought my car with the understanding that the vehicle was fully serviced upon collection and I believed the salesman when he told me it was all done before I collected. The vehicle has now developed an engine management fault which when I took it to an authorised Nissan retailer they have said it needs a Re-gen of the DPF and needs a Fuel filer and air filter to fix the fault. When I said it shouldn't need the filters as its just been serviced, The Nissan dealer then told me that the parts are old and have never been changed. When I spoke to the in-experienced member of staff at the car shop she basically told me that I would have to foot the bill for the diagnosis to fault find the issue which baring in mind I purchased an extended warranty with the Car shop and anyone in the same situation would get it booked in to find out what the issue was. Anyway the in-experienced member of staff then told me that I would need to pay for the service that they should have done in the first place. I've been waiting three days for a call back from a manager and these clearly have no intention to call me. It feels like once they have your money they are not bothered what happens afterwards. So I've paid £120.00 diagnosis plus now I need to get the vehicle serviced again which is a further cost to myself when it should have been done in the first place. Poor