Horrible experience, do not buy from this company! Throughout the buying process they are so helpful. The minute you drive away you are on your own. I was assured that each car has "a 100 point check" and each car comes with a free 3 month warranty. After having my car a week, I noticed the clutch pedal wasn't always springing back up. I phoned to get it booked in. I was notified that the store I bought the car from had just closed down and I had to drive a 1 hour journey (both ways) to the next Car Shop. I had to wait 4 weeks for the appointment. I had to leave it there all day only to be told "yep, it's your clutch. We need to replace it. The next available appointment we have is in 4 weeks". Therefore, I had to wait basically 2 months to get it fixed. You can't take it to a local garage, it has to be theirs. When I took it to be fixed (another 2 hour journey) it was ELEVEN days before I got it back. As I am an essential car user as part of my job this was very inconvenient for me and no courtesy car was offered. It is a 5 year old car which was supposed to be thoroughly checked before I bought it! A clutch shouldn't go on such a young car! When I went to pick the car up they had lost my keys. At this point I could have laughed if I wasn't so angry. When they did eventually find them after an hour of frantically searching, I wasn't given any paperwork to say the work had been completed. The man said they would email it to me. They didn't. After half an hour on the phone the next day (they always put you on hold) someone said they would make sure it was emailed to me. It wasn't. Another 30 minutes on hold another day and someone else took charge and actually did send me the paperwork. Two weeks later the engine light has come on. Phoned them up. 30 minutes later someone answers and asks for my mileage. So, apparently I have gone 700 miles beyond what is covered under the free warranty (it's 3 months or 3000 miles, whichever comes first; though they don't highlight that when selling you the car). So I wasn't covered anymore. To say I spent so much time traveling over to their garage, had my car taken off me for 11 days with no courtesy car (for a 14 hour job), was sold a car with quite major faults after being assured it had had a '100 point check', this is appalling service. Why are they so busy? Because the cars they sell aren't up to scratch and they have hundreds of dissatisfied customers. Do not do business with them.