Having bought our first car from Carshop 5 years ago we decided to revisit them to look for a new car. Having seen a car we were interested in online, we arranged to view it on Saturday. Car shop required a £100 delivery fee as it was at another branch, plus £99 holding fee! Unfortunately, when we arrived the car was not there. So, we looked around at some other vehicles. Having found one that we liked we went through the whole process of checks, test driving etc. When it came to their offer on our car as part exchange we were shocked and insulted by their ridiculous valuation and offer for our vehicle. It was a stunning £3,500 under the cheapest comparable vehicle being offered anywhere else online. We are talking about a fully serviced, immaculate vehicle with average mileage for the year! We had already been offered £2000 more for it that morning without any part exchange from a garage close by! That completely put us off of doing business with the Carshop ever again. We canceled any further business with them ie. the car that was eventually going to be delivered for viewing on Monday and requested our £199 refund. I'm now currently on hold for the 5th time trying to contact carshop (30+ minutes each time). I have sent several emails, but to date, I have received neither confirmation nor reply. During the process of writing this complaint, I have just managed to get through to Carshop. A representative named Andy is presumably now chasing up my inquiry, but he did not have the authority to simply refund our payment. The last time we used Carshop 5 years ago I wrote a very positive review. I'm afraid it will not be so positive this time. Keiron Gray Keiron Gray MASTERCARD CREDIT ************2960 AMOUNT: GBP 199.00 Customer Not Present 28/06/2022 16:54 Authorisation code: T71573