Sale was great, couldn’t have asked for better. However what I could ask better was the after sale care. It was shocking. My car was supposed to be cleaned as i paid for advantage. On the day of collecting the car (I was booked in and they were expecting me) took nearly 4 hours to get my car and sign it over. Only to be told 4 hours later my car is covered in polish. But I can wait an hour for it to be cleaned or come back at a later date. I decided to go back. As I had spent long enough there already. I was also booked in to have a “mop and polish” as agreed when I brought the car for the bird poo stains that had eaten the lacquer and to have my wheels straightened as these were “bent” I turned up on the day to have this work done. I got a hire car for this period. 1 week later I got my car back. Only to have had my wheels painted a different finish to what was originally on the car. The clean was atrocious especially when it’s claimed to be a “professional clean” and the “mop and polish” hadn’t been done. I told them about my wheels and I was told “ no they were like that when you brought the car” effectively calling me a liar. Only to prove that on the sales advert it specified the spec of the wheels. And also they used £20 worth of fuel on this occasion but agreed to put £20 back in. So once again my car was booked in for the same problems to be fixed once again. This time my car was with them 2 weeks. I had a hire car and this was filthy. Looked like it hadn’t been cleaned in months. Finally got my car back after me having to chase them. Got told to go on a Sunday. Went down and no one from servicing was in…. I looked at my car and wow, that’s the only words I have for this. The had smashed/chipped my screen, scratched the paint work “trying” to remove the bird stains. And the car had even more polish added to it. Either way my car wasn’t road worthy due to the windscreen. At first they said they didn’t do it. But I could prove otherwise so they replaced the screen. On collection unfortunately I come down with covid so they dropped the car to my house. The car had done 49 miles and I live 4.3 miles from carshop. So 45 miles done in my car and the car arrived back with the same amount of fuel in after them putting £20 in, so they effectively used £40 of fuel and only put back in £20. I’m expected to return their car back on the same fuel so why is my car any different. The car is still booked in to have the bonnet sprayed and the door and roof to be sprayed too. I brought the car 4months ago and I’ve been able to drive this for about 1 and half months as it’s been back so many time to car shop. The communication from them is awful. You have to push for answers. They don’t contact you they just leave you waiting. Also they are refusing to replace the fuel they used. Mark the head of business doesn’t respond to his emails after sending multiple emails.