Hello
I bought a vehicle with from your Northampton branch on May 25 and was told that the malfunctions that occurred within the first 3 months would be fixed by the service teams. Unfortunately, I ran into a lot of problems the first day I got it. The battery signal came and it was not even enough to start the car, there was a noise from the bottom and there was a problem such as one of the seat belts not working properly. Although this is a brand new vehicle, these problems were supposed to be solved before I bought it, but unfortunately they were not. The vehicle did not work 2 times this week.
When I talked to your sales reps about these issues, they said for 3 months that all breakdowns would be fixed by BMW service instead of your team, which is pretty alarming considering how much money I spent in good faith buying this car just to have it. many problems. immediately after purchase. As you can imagine, due to this situation, my trust in your company has decreased considerably and now all I ask from you is to fulfill the promises made when I bought my car; Please do what needs to be done to get it working properly again soon!
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Alice, Customer Support
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