My advice - DON'T. .......... My advice, through bitter experience of dealing with this dishonest and thoroughly incompetent company is to avoid, avoid avoid. Their mantra and training programme ethos seems to be lies and deceit, they just can't help themselves. Customer service, that's a laugh, promises from the remote site - wherever that is, they understand and will address all your grievances! Don't believe them, the staff Wakefield are better than that and will look you straight in the eye and tell you a pack of lies. Couple this with the incompetence of their 'mechanics' and complete absence of after sales service and it truly is a match made in hell. So after spending hour after hour after relentless hour in the Wakefield hub don't believe that you've won any argument when they capitulate and award you with a free service or even and MOT. They'll have your car for a couple of days for the MOT and do more harm than good in any service. Don't do it! One example from numerous inflicted upon us, after having the car serviced it broke down within 30 miles or so. This was 30 miles into our planned holiday destination. On checking for causation we found the engine oil had been massively overfilled (just as bad as insufficient oil) When I pointed this out to the clueless manager he shuffled off to get his 'head of tech' who dipped then oil. He then, in his hitherto unremarkable career had a light bulb moment, he started up the engine and let it run for a few minutes, (this is going to be interesting I thought!) On switching the engine off he plunged the dipstick into its holder where it remained for a nanosecond before he retrieved it. 'Look' he said proudly, pointing at the now reduced oil level, 'problem solved' he announced before walking off to, presumably, continue with his pocket billiards. Another totally dissatisfied customer shared with me his thoughts, 'these mechanic must be the rejects from Halfords'.Such is the level of incompetence at Wakefield Carshop it was pointless continuing to discuss the many issues weather it was mechanical, reported broken promises, deceit - trust me, when it all goes wrong they will lie, lie lie and lie again. Absolutely abhorrent company but can't help believing they're proud of this accolade . If you've read this far then I suppose the most compelling reason not to give Carshop Wakefield your hard earned money is the position we now find ourselves. Despite the appalling service and promises we were given, despite the fact we've spent somewhere in the region of 45 -50 hours waiting and waiting for the service we paid for, despite holiday ruined, despite the habitual lies offered up by Carshop Wakefield and the overwhelming feeling of being scammed, repeatedly, by them we are now at peace having jettisoned their promises and taking the car to a competent and knowledgeable mechanic supported by a customer service team who actually do what they say they'll do. I've made some serious accusations here, all can be corroborated via photos, video, correspondence and independent garage reports. Let's see what Lee or any of his other lieutenants have to say.