Very unprofessional and no duty of care. I bought Audi A6 from Swindon store. On the day of collection when papers were submitted, finance application didn't go through because of the chap who did my application put my name wrong. Finance company dropped a hard search on my credit file which is understandable. After this all the paperwork was mended with the correct name. Then again another finance application was with the correct name which dropped another hard search on my credit file. It took nearly 4 hours to collect the car. Finally got the keys and as soon as I got on the motorway ,I was doing national speed limit and car started to shake. I called the company couple of times. Finally someone answers the phone and I was told they would call me back with an answer which never happened. So I called them again that's when I was told I'd have the take the car to Bristol store to get the wheels balanced. I took the car down Bristol branch next day. I spoke to Carly in Bristol branch who helped me immensely. Car was taken in and found one of the wheel causing the issue which can not balanced. I was informed either in needs tyre or a new alloy wheel. They couldn't book me in for the same day so I am booked for this Saturday to get a new. If there is no issue with the tyre then I would have to be booked again to get the new alloy in the car. This whole situation ruined my experience.