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Lee Hallam
3 reviews
a week ago
NEW
lee hallam on behalf of my brother-in-law roger howard
He bought the car nissan qashqai FN15 BZD from the carshop on the 8th june , on 2 july engine management come on take the car to mb motors on 3th july for …More
CarShop Cardiff (owner)
a week ago
Good Afternoon Lee Hallam, Thanks for your feedback although I'm sure frustrating. As I'm sure you know with the amount of times you have used us in the past, it is never our intention for cars to leave us with any issues at all. I am familiar with your case and understand that we completed work for an EGR and a Sensor, we unfortunately didn't get the chance to inspect the car to confirm any missing studs so unfortunately I can't comment. I do hope that having used CarShop so much that if in the future you have any issues at all please be in contact, Stuart Davies Brand Experience Manager CarShop Cardiff
Poppy Ramsey
6 reviews·1 photo
a week ago
NEW
I purchased a car from here yesterday and had a fab experience. I have never purchased a car through a dealership before so I was completely inexperienced with the whole process. …More
Photo 1 in review by Poppy Ramsey
CarShop Cardiff (owner)
5 days ago
Good Morning Poppy Ramsey, Thank you so much for taking the time to give us a 5 STAR review, It's great to hear that Mitch and Charlie made your first experience of a dealership an enjoyable one. Thank you for your recommendation and amazing feedback. We of course will be looking forward to seeing you again in the future. Have a great new year Stuart Davies - Brand Experience Manager, CarShop Cardiff
Mike Klaiber
2 reviews·1 photo
a month ago
Was seen by Mel, sales representative and Les, business manager. Knowledgeable, well informed and friendly. Not rushed through the process which was streamlined and professional. Small nick in bumper which I hadn’t previously noticed. Otherwise, very pleased with car and outcome.
Photo 1 in review by Mike Klaiber
Joanne Chapman
2 reviews·1 photo
2 months ago
So happy with the service and my purchase from Car shop Cardiff. Joe was fantastic; informative, helpful and personable without being pushy in the slightest. I felt like I could trust him and he made me feel relaxed which is really …More
Photo 1 in review by Joanne Chapman
CarShop Cardiff (owner)
2 months ago
Hi Joanne, we are really pleased that your experience of Joe and the team today created such a positive memory, we strive to ensure all customer visits are above expectation. Thank you for taking time out in creating your lovely feedback, we hope you enjoy your lovely new car and welcome to the CarShop Family! Regards, Carl Harris - Head of Business, CarShop Cardiff
Lee Hallam
3 reviews
a week ago
NEW
lee hallam on behalf of my brother-in-law roger howard
He bought the car nissan qashqai FN15 BZD from the carshop on the 8th june , on 2 july engine management come on take the car to mb motors on 3th july for engine code results
it was low pressure exhaust gas recirculation temperature sensor, book in to carshop cardiff on the 25th july for a few day's had it back and they had done nothing to the car sensor had come back on went back in again on the 23th August again and had car back and come on again . so by this point had time off work to drop off car and to pick the car back up twice
So at this point he had the car a full service with steve jacka motors and timing belt done and at this point when having the car service the garage found that there was four studs missing from the secure offside front driveshaft in which my brother-in-law all this time been driving this car which was not road worthy and had his grandchildren in the car with him we are very lucky that they are still with us as i dont need to tell you how dangerous the car
We had told the car shop about what had happened but negative comments
We been in touch with Blackhorse
and trading standards consumer rights 2015 guts car not satisfactory quality
Iam sorry but no way this car had pass a full preparation check
Between me and my wife and family we have bought 11 cars from the carshop and never had a car sold to us that was NOT ROAD WORTHY
THANK YOU LEE
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