Disgraceful customer service
About three months ago, I bought a Vauxhall mokka X from car shop Doncaster when looking round the car and we took it for a test drive. The brakes was grinding. I mentioned this to the salesperson and was told this was probably because it been sat in the showroom which I thought yeah okay so we left it .
10 days to get the car sorted just to get out it was an absolute disgrace on customer service got the car out within two weeks breaks still grinding and a wobble on steering wheel when breaking at high speed so the car was booked back in for them to have a look. They put the car on the ramps and just said the brakes was wear and tear.
I left it even though it had a three month warranty ,two months down the line I reported it again couldn’t get in one day due to work so I’ve booked it in again. Went in today to have a look at the technician who drove it and said yes there’s a definite problem. Car shop are now saying that there’s nothing they can do I want to charge me for new brakes and pads shocking customer service I have bought four cars in the last 10 years from car shop, but this will be the last time. I use them as the customer service has been really really poor from start to finish.
So be aware when buying from carship any problems they don't want to know about it.
Get your money then that's it .
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