-Friday 14th June 2019- If you’re thinking about buying any car from CarShop, think smart and read this review. The reason this company has ‘5 stars’ rating, is because they quickly ask their customers to write a review (mostly on Truspilot and other websites) before they agree to anything like finance etc. Have a thorough read through the reviews and you’ll see what I mean. Don’t trust the most reviews here, read my awful experience review with CarShop Northampton. I will be making a review video on YouTube, Facebook and Instagram to spread the awareness of this CarShop company. I am 20 and passed my driving test when I was 18. I have been driving a Corsa C 2004 for just over 2 years. Unfortunately, it has failed its MOT on Saturday 8th June 2019. The repair costs are not it worth at all and decided to have a look at cars (I've been researching the cars for many months as I love cars - Golf GTD was my next dream car) After few hours of looking at the cars, checking the insurance quotes and comparing the dealerships across my area. My choices were to either buy a car from Saxon Bridge, or CarShop. Both seems to have good reviews, but CarShop's reviews looks too good to be true. On CarShop website, I found a car that I liked and decided to go to CarShop Northampton to have a look at it. My dad drives, so we went together in his car. When we have arrived there, my dad parked his car and we got out of the car. After searching for a specific car that I saw on their website, I spotted it and had a look around the car. When I was finished glancing at the car, we were walking back to my dads car. A staff walked past and asked if we needed any help, I pointed at the car and told that I would like to have a look inside. The staff brought us inside and waited for a staff to see us. We've talked for few minutes and suddenly, he went to the office and grabbed a key for the car I wanted. This was not what I was expecting, but it was nice to feel welcomed this way. However, it feels like a really quick test drive (5 minutes max), which was not enough time to allow me to proper test drive it, for example, testing the steering wheel to ensure its driving straight and not off the centre to the left or right. Although, it felt quite smooth and nippy. After the test drive, we went back inside the store and talked about admin fees, GardX protection fee etc. Then, he asked if I wanted to buy it with GardX protection and I agreed. I've paid a £300 deposit to reserve the car. I was told to come the next day at 1pm to pay off the car as it was closing very soon. On Sunday 9th June 2019, my dad drove me to CarShop Northampton to complete the purchase of my new car. We've arrived there and we had to wait for half an hour for a manager to finish with their customer. It was so busy on that day, so its understandable and I don't blame them for that. Later, I met the manager in his office, he seems friendly and approachable. We've discussed about extended warranty (they only provide 3 months free warranty, compared to Saxon Bridge providing 12 months free warranty). I am not sure if their extended warranty are fairly priced, but I agreed to pay for 3 years, which costs around £900. I am paying it for 10 months - around £86 a month. Once I've paid for everything, I was then told that I had to wait for a further 45 minutes to an hour before my car is ready to drive away. I was a bit annoyed, but again there were lots of customers going around the store so I sat down and waited. Finally, I was informed that my car was ready and walked to the Collection Point. From there, I had to sign some forms and taxed my car. The staff there were calming. After that, the car was ready for me and handed me the car keys. This is where I was from being happy to unhappy, annoyed and a bit stressed. I unlocked the car and opened the door. As soon as I sat in the driver seat, the seat was soaky and a bit musty. I looked around inside of the car and noticed some dirt spots on the passenger seats (it looked like a dried mud). I wasn't having that since I've paid £299 for GardX protection. So, I went back inside the collection point reception and complained to one of the staffs. He apologised about it and I asked them to re-clean it properly. He said that it would take a 'few more hours'...I replied, "That's fine, I can wait". He took the car keys and I sat on the chair waiting. But, literally less than a minute later, he came back and said, "Sorry, you'll need to come back here at different date." I was not very happy about it and he offered me a small paper stating 're-clean' for my car at different date. I went back inside my new car and started the engine. After driving it for about 20 minutes (my house is about 35 minutes away from CarShop Northampton), I've noticed that the steering wheel is off the centre to the left, and this is the main reason why I wrote this review. There were more problems and I listed them down on my phone. -Steering wheel off the centre to the left. If I hold the steering wheel in perfectly straight centre, the car steers right -Sometimes central locking system in the car doesn’t work (have to press multiples time to get it locked or unlocked) -Front and rear windows wiper blades worn out -Boot door plastic trimming sticking out -Front passenger door handle sticking out (possibly snapped/broken) -Front left/passenger side headlight scuffs -GardX cleaning interior not done properly: passenger seat brown spot, back seats white circle spot. I’ve complained at the collection point before driving it off, they offer me a paper to have it re-cleaned at different date. Pictures were taken. I should have done a full inspection of this car before actually buying the car, but it was too late. Few days later, I had time to contact CarShop via live chat regarding these issues. They've noted it down on their system and I drove to CarShop Northampton on Thursday 13th June 2019. When I've arrived there, this staff called Michael.P approached to me and asked me to sit down with him to talk about the problems. This guy was amazing and made me smile. I have a bit of 'OCD', so I always prefer to have everything in perfectly order, so does Michael! After discussing the problems, he went to have a look at the car and booked an appointment for 19th June 2019 to have the car fully checked and re-cleaned. He told me that if they don't re-clean the car properly again, I am eligible for a full refund of GardX £299. He seems to care more than other staffs at CarShop Northampton. So, today is 14th June 2019 and I am still waiting to have my car's steering aligned and re-cleaned. I will re-review after I get my car on 19th June 2019, hopefully everything will be sorted. As you can see, I drove to CarShop Northampton from Milton Keynes on this new car, which costed me fuel money, and I will have to drive there again on 19th June 2019. I will be asking them to cover the fuel costs (doubt they will as they seem to care more about the money than their customers anyway). So guys...be fully aware before you buy the car, test drive the car for more than 5 minutes to see if you like it or the steering wheel is off the centre. Do a full interior inspection as well as exterior. I will be back on here as soon as my car gets 'repaired' on 19th June 2019.