Don’t buy a car from Car Shop you’ll get better service from a back street garage than you will from Car Shop. I got car off them in mid June, had it brought up from the Cardiff shop to the Norwich shop. They said they would keep in touch and let me know when the car was in Norwich, no they didn’t took me 2 phone calls to find out it was ready to pick up. When I went to look at the car it see if I wanted buy it it was covered in bird muck when I asked why it had not be washed they said they wouldn’t clean it as I was not buying the extra paint package off them. After I complained they relented and cleaned the car. On checking the car I found the interior rear view mirror was faulty they agreed to order a new one and fit it when they got it from the main dealer. That took 6 weeks and umpteen phone call too customer service to get it sorted. Each time a lady called Julie would be on the phone on customer services and was not very help full I’ll ring you when we get it. I phoned last Friday 26 July managed to speak to someone else only to be told we’ve had the mirror in the service department since the 10 July. So I seems Julie in customer service could be bothered to let me know they had the mirror. Managed get mirror fitted the following day. All in all it was not a good experience all the are interested in is you getting finance off them to buy the car, luckily I was paying in cash for car or they want you to and buy extras off them warranty cover, paint protection or weeks car insurance Like I said at the start avoid Car Shop worst experience ever buy a car somewhere els. They promise everything and never keep to there word