I visited the Manchester branch a few weeks ago, having telephoned the day before to book a test drive. On arrival, it was a good 20 minutes before the vehicle could be found, and then it would not start. After a further 45 minutes the vehicle was started, but it was decided that it had a fault and was not reliable enough for a test drive. Clearly no preparations whatsoever had been made for my visit. The following week I visited the Warrington branch to test drive a different car, again telephoning to make an appointment the day before, and making a point of recounting the experience of the previous week to the telephone receptionist. She said she would send an email to the Warrington branch to ensure the vehicle was available and ready on my arrival. Unfortunately that was not the case - on arrival I waited ten minutes for the vehicle to be located, and was then told that the vehicle in which I had booked a test drive had been transferred elsewhere and was no longer at the site. Once again a completely wasted journey, despite making an appointment. I sent two emails to the company setting out the above experience - they did not even bother to reply. So glad I didn't buy from them!