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SLS
Bought a car a few months ago and had nothing but trouble since. Originally I turned the vehicle on after 3 weeks to no other sound but buzzing electricals which even affected the indicators and how they work. The buzzing noise got so loud when that my parking sensors were making a noise that can only be described as screaming. ( enough to cause an accident) I explained the problem but after a diagnostic check I was told there was nothing wrong and due to it being intermittent I had to get a video (whilst I was driving?) if it happened again for evidence. 2 months ago I managed to get a video of the exact same thing happening and took my vehicle and the video of course into the Wakefield branch. They said they would take my car in again and look at it but would not be able to provide me with a courtesy car. I had to decline this offer as I was due to go on holiday and needed a car. Whilst away on holiday the screen completely stopped working in the vehicle so I had no other choice but to drive back from my holiday destination just to book an appointment as I could not get in touch with the call centre and refuse to pay for a faulty vehicle. I turned up to pick up the courtesy vehicle today 2 1/2 months after reporting the issue to be told they do not have any fuel left in the tank so wouldn’t be able to give me this courtesy car that was booked in over a week ago (not to mention the handle is snapped off on the inside of this courtesy vehicle and is a health hazard) It is fair to say I am extremely unhappy with the whole car shop experience and would not be silly enough to recommend anyone visits this place. Especially due to the fact that 2 family members who purchased their vehicles at the same time as myself not have issues with their vehicles electrics, engines and drop links that are being dealt with as we speak from the car shop too.
5 years ago
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CarShop has a 1.8 average rating from 419 reviews

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Alice, Customer Support

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