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Sally
Terrible company dont buy a car from here unless you enjoy terrible customer service and unprofessional staff. Purchased a fiat 500 less than a month ago. It was sold with £1400 pounds of defects. We reported this to them the 2nd week of owning the vehicle. After 5 phone calls to customer service we eventually had contact from the service team. They wanted to have the car back to repair. We said no we did not trust them to do it properly as the car was not properly checked and sold in an unroadworthy condition. Finally we had a response from them by emai(l as no one will telephone or give out a number )that the car could go to a reputable local fiat dealer. A week later our daughter was involved in an accident and the car was written off. This meant that Car shop did not have to pay. My daughters insurance will not pay out the amount we purchased the car for as they say it's not a market value. We asked for good will gesture from Car shop. As we expected they dont want to know. They clearly don't value their reputation or customers. !!!!!
5 years ago
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CarShop has a 1.8 average rating from 419 reviews

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