On 21st July, I reserved a car (RV65 FKT) in-store at Norwich branch, the car was being refurbished in Sheffield, which usually takes two weeks, but the process had already started, so I was told to expect it to be ready in less than two weeks. I called CarShop on 23rd July, for an update, and was told that the V5 had the wrong model printed on it so this needed rectifying, which usually takes around two weeks, so I expected a delay. I called again on 6th August, asking for an update, I was told nothing new, that it was being refurbished and that the V5 was being rectified. I called again on 15th August for an update, expecting some movement, but being told nothing new and that there could be no movement because the person dealing with my sale (John Walker) was not in. Later in the day, I spoke to the retail manager, John Ruskin, who told me that the case was now "in the right hands", and that he would call me back within the next hour for an update. He did not call, and I never received a call from CarShop during the whole month I was dealing with them. I popped into the branch to find John Ruskin, who again, told me nothing new. At which point, I was fed up because there was no movement for 4 weeks, therefore reserved a different car. I was promised that this car is ready to be moved down from Doncaster and that it would be ready 20th August. I called on the 20th and was told that my partner and father could purchase the car, and put my name on the V5. They went into the branch, and were told that this would not be possible, and would be illegal (which is completely untrue), wasting 3 hours of their time. On the following day, my father went into purchase the car and put my name on the V5 (the law must have changed since the previous day), only for the SatNav SD card not to be in the car and there not to be a 2nd key or any car mats. When I click on the link for the original car that I reserved, it says Car Now Sold, they therefore sold it without telling me when I had it reserved.