Terrible second hand car dealers who try to hide behind a smokescreen of free coffee machines, Wi-Fi and purple tub chairs. I paid a deposit for a vehicle which needed transporting from Warrington branch to Norwich car shop. There was also a few of £200 for the moving of the car which I paid up front along with the £99 deposit. I was told the car would be moved in 3-5 days and ended up waiting over a week with no contact from the Carshop at all in that time to say where it was. After finally getting hold of someone and finding out the car was ready I went for a "test" drive which basically meant sitting in traffic around the Norwich ring road for 15 minutes. Getting back to the shop I realised the car was fairly rough around the edges but went for it as it was what I wanted at the time. I was told proudly how the Carshop has a 7 day return/exchange policy of I changed my mind. Taking the car home I realised it was not for me a choice made easier by the extreme and sangerous steering wheel vibration at 50mph. The grinding on the back wheels, bearings? and the strange whirring noise from the rear diff. It was a Landrover Freelander Freelancer and looked like and felt like it had had a very heavy life. Stuff which you should not have passed the 114 point vehicle inspection before it left the forecourt. I used the 7 day exchange scheme and got told nobody has ever done it before and returned a vehicle within that time. I find it hard to believe. Anyway I got massively got for their favourite admin fees of nearly £700 for the privilege of exchanging cars with them as I couldn't just get my money back. Absolute waste of time dealing with them, central phone system is a joke. The staff are no better than cold calling call centre operaters. The old lady who works in the Norwich branch customer service dept needs an attitude adjustment to sort out her highly unintelligent, rude personna which fits the Carshop so dont shop hwell. Absolute joke, dodgy second hand car dealers. Don't be fooled.....