Carshop Waste of time so called guaranteed online valuation!
Carshop - I'd give a 0 star if I could. What a scam! Tried to sell my car to your Wakefield store and it was a complete waste of time! I did your online valuation, entered all the details accurately and correctly, got a 'guaranteed' price. Went ahead and phoned the store to book an appointment to get it dealt with, got all the necessary paperwork, I.D. etc and set off on the day. 25 minutes journey it took me (one way) only to get there and be told that my so called 'guaranteed valuation' of £510 was now actually down-valued to £100 - take off your admin fee of £50 that would leave me with yep you guessed it a whopping £50.
50 minutes of driving time and fuel wasted and another family member who was due to collect me after I'd 'sold' the car was inconvenienced. What is the point of doing an online valuation if it means so little with regard the actual price you get offered!! I expected a down value of some kind but 80% is just total BS. Very very disappointed and annoyed at the wasted time. Needless to say I did not sell my car to the store. Total waste of time. Remove your online valuation tool if you can not stand by your so called guaranteed online valuation – and yes I am aware that the valuation is subject to terms and conditions – that is just a get out clause that you hide behind. The online tool is completely useless and a total waste of hardworking people’s time if it cannot offer a price anywhere near the actual offer price! What a con.
You need to seriously review your practice with that online valuation tool.
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