I have had an absolutely traumatising experience with the car shop in Doncaster. Before I paid for the car in full, they couldn’t be more helpful; the customer service was fantastic. As soon as they had the money they completely changed. First of all they never mentioned an admin fee of £149 until I’d paid the £300 deposit and even then they didn’t explain what it was for. I was told I could pick up the car on Sunday and drove an hour to get it, however it then transpired that I wouldn’t be able to take the car because it didn’t have a log book and couldn’t be taxed - obviously post offices don’t open on Sundays. So a 2 hour wasted journey. Because I was not aware of what the admin fee entailed, I had changed my insurance to my new car and therefore had no insured car to get to work in on Monday, so I had to get a taxi to the train station and then a train (when I asked if any of my travel expenses would be refunded, I was told a definite no; they seemingly couldn’t care less). No one told me about the log book until I was on the m62 after work on Monday driving to Doncaster again when I got a phone call saying I needed to go into the post office now to get it sorted (because there’s lots of post offices on the m62), I explained this wasn’t possible so they said someone would take me when I arrived. They did and dumped me outside the post office in the middle of Doncaster: no idea where I was and what I was doing. Finally got all that sorted, I was then avoided like the plague and left to stand around for ages. I then queried the admin fee because they hadn’t actually told me what it is for, when they explained it it was quite obvious they hadn’t done any of it really so I asked for that to be refunded. After being passed around and having to make a fuss they finally agreed to refund that. I arrived at 5.10 and finally left at 7.00 even though everything on my part had been sorted by 10am! And when I did finally get my car there was absolutely no petrol in it (surprise surprise) but one lady did direct me to the nearest petrol station. How kind! So after all this stress, I got home at 8.30pm when I left for work at 6.45am! An awful, appalling service and experience. Never again! I would never, under any circumstance, recommend this company. My dad, who was a car salesman, would be spinning in his grave at the way these predatory salesman have treated a vulnerable young woman who was there in a strange town alone. But I suppose what should I have expected from a company thats finance department is managed by someone investigated for fraud and was happy to share this information with customers?