Wasn't a good experience buying off the Bristol branch. The initial appointment to view the car was taken by someone who seemed to have no idea about the car and couldn't answer any sensible questions. I was then made to wait to speak to a Business Manager for some time after agreeing to proceed with the purchase. Altogether we were in there at least 2 hours just to look at and test drive a car (at no point was a drink offered and I had to ask in the end). There was also a hard sell on some vehicle paint protection which was irritating and OTT. After paying my deposit I returned the following week, again sat down with Business Manager to pay and be sold VAP (which is way overpriced if you compare online - don't buy it!) after I paid for it all, I was then dumped in a seating area for over a half hour, actually waiting to pick up my new car. I felt like they took my money and then couldn't care less. Not an enjoyable experience at all. Upon getting home, I realised there were no fitted mats (as advertised I might add). These are over £100 to buy/fit so I was disappointed. I got in touch and was told they don't advertise mats as included (which they had), but they luckily had some I could collect. As it is quite a distance from where I live, I asked to post them, which I was told would be too expensive. In the end, I have bought my own, but it shows a complete lack of ownership be denying any knowledge of the ad and then not even offering to be flexible to post them. I expect more when spending £28k on a car, they could at least stump up £10 delivery charge on the mats. Would not use again, and in fact wouldn't have carried on after the first appointment had they not had the exact car I wanted.