Purchased a car from Car Shop in Cardiff August 2019, inherent faults were reported and were promised to be rectified. A year on we have still not received any reply back from Car Shop only Black Horse but that took months, they offered compensation as their own independent examiner confirmed the vehicle had inherent faults. I had to take time off work to rectify some of these issues bearing in mind I am self employed, Car Shop promised the earth when I attended on many occasions but never received any attention thereafter, all they want is your money their customer service is appalling! Black Horse also apologised on the time scale taken, their bare lies especially to your face is unbelievable