The level of incompetency from this company is astounding. Sold me a car that had a strange noise coming from the engine as I was driving it home. Took it back to them 3 times to be looked at and diagnosed.. the first time I was told it was the carpet protector underneath the accelerator, the second time I was told they couldn't even hear the noise and the third time they told me it was the timing chain. I asked if that meant the timing chain needed replacing, I was told no and that you never replace a timing chain. I continued to ask that surely if it is making a noise like it is then it clearly needs replacing. I was told that it was "wear and tear" of the chain and nothing to worry about. The girl even asked her manager to make sure she was doing the "let's get out of fixing this" speech correct. I have now been in contact with Vauxhall who have said no it won't be the chain at all. Whilst trying to book into the garage with Vauxhall I explained about having an RAC extended warranty that was purchased through car shop when I bought the car. This has now led to me being informed that my membership number for the warranty is not valid.. therefore I now cannot even use the warranty that I am paying for with a stupid amount of interest! I would tell anyone to avoid this place. Their after sales is disgusting and what makes alarm bells ring is that they ask you to fill out a review of them before you even get through to sorting out your finance for the vehicle...also they make sure that it's a 5 star review that you leave as they fill it all in!