We went for the part exchange for our Audi car with any lower budget car. Before going there I spoke to Daniela in customer service team and made our appointment in Swindon branch carshop. We were served by Joe. He was very humilating to his own people working there and to us as well. I said to him we want to buy any lowest price car they have. We were asked, "do you want to buy 20 years old car? " To my surprise I wanted to ask him, do they sell 20 years old car there but I kept calm and explained that our circumstances changed due to covid 19. We found that he was not willing to serve us and he had very poor listening skills... Doesn't want to listen. Before valuing our vehicle for the part exchanged, he forced us to choose their vehicle first. We were told that if the vehicle needs to be transported from other store, we have to incur the transportation charges which will be 175 pounds onwards depending upon, from where the vehicle coming from. We went there as one of my friends recommended them. Had a horrible experience, came out in 10 minutes and will not go back there again. We will not recommend any of our family and friends to go there. Shame, I have to give them one star in my review, they deserve nothing.