I bought a Ford Focus St 03 from the Wakefield branch . Before I collected the car I was asked to leave a review on here ! . On collecting the car the said there was no spare key or owners manual which I was told there was . Several phone calls and emails later they appeared and were posted out . There was also an headlight malfunction warning light on. No problem they said take it to the Ashton branch and they will sort it. I booked a day off work for the 50 mile round trip with my daughter to bring me home and then take me back , they couldn’t fix it . They booked it into Evans halshaw at Trafford , another 50 mile round trip and another day off work . On arrival ford said car people haven’t paid there bill and they wouldn’t accept it. I drove to the Ashton branch and they booked it into Evans Halshaw at Trafford . Diagnostics done and both headlamps are faulty and need replacing along with the battery that is stopping the stop start from working . Total cost £2137. I sent the report to the Ashton Branch , sudden silence . I had one call from customer services which I missed . I have been trying for 4 days to get through and have been promised several times that they will call you back . You just get put through to a central customer service who despite being friendly can not resolve the issue . Despite this I like the car otherwise it would be parked in reception now . I initially took an extended warranty out which I cancelled immediately once I realised what company I was dealing with . Just contacting the motor ombudsman and my union regards legal representation . What an awful shambles . The only person who has been helpful is a mad called Daniel who sorted the finance out at Wakefield . I don’t usually write reviews , it’s a form of desperation .