My partners urn was delivered twice and Bare Cremations came to our household twice. Why do you ask I shall tell you. Urn number one was delivered pronto during festive season with no instructions advising check lid unscrews in one smooth movement. I know zero about urns. Bare Cremations rocked up to decant but the lid had come off its thread on one side and the other was flat making it impossible to unwind. I contacted Premium urns upset who advised they do a quality check on their urns before posting... yeah right. They posted the 2nd urn out express post with tracking number and I did receive within days thank you but your quality check was not done. I have him home now in his beautiful urn and know he would of been rolling his eyes!