This is one of the worse case of management there is. Huge amount of resources are put into inefficient debt collection while they have a direct debt in place!.....I hade some 30 pieces of mail for exactly this. Want to call them? Be ready for around 30 minutes of wait. Want to give a meter reading online? This must be the most unintelligent form there is. Wants you to fill in several items from address to account number (which they manage to change from time to time!) Supply source number which they do not specify which of the two & onwards to meter number and a ready finally a PHOTO of the same ....this is like we do the filing & details online for that non-existent administration. This company needs more intelligent managers to give ease of communication & customer satisfaction....currently it is a barrier to life!