The worst company that I have EVER had to deal with. Do everything you can to avoid using them. No one has a clue as to what is going on and my parents have been sent bills for over ten thousand pounds with no explanation as to why (they used to be £3615 for 6 months) and they send threatening letters of further action. My father is having end of life care and this is all he is stressing about and it is going to finish him off. The only time they got bac kto me was when aI posted a por review on trustpilot, i am hoping this may have the same effect. They are shocking .