They are just a money grabbing company. I have been trying to get to the bottom of our bills for nearly 3 years. The telephone representatives even said our bills would be considered a joke if not so serious and were equivalent of taking 80 baths a day for a 3 bedroomed property not occupied 24/7. They will not acknowledge that we have been paying for other people's water and leaks not on our pipework and send estimated bills that are incorrect. CEO never responded to my complaint and now over 12 months since I wrote, at least. If you ask for a specific staff member they don't know who it is. WHAT A SHAMBLES AND A LOAD OF BULLIES WHO ALWAYS BLAME THE COMPUTER. Bills are not explained and are far too difficult to understand. Avoid like the plague if you can. I could go on but this is making me ill.