I investigate scammers.....this company are no better. I never even contacted this company in the first place to be their customer, just started getting bills from them a couple of years ago.....which took about 8 months of endless calls to resolve. After believing I had set up DD to pay these small bills (holiday let, minimal water use) I hoped I'd never have to speak to one of them again, but oh no.....not so lucky. An estimated bill dated Nov 22 spanning 6 months from Oct 22 to April 23. Further bills raised during Nov and Dec with 'sundry charges' for 'denied access (£48)' and 'late payment' (£50) and then two weeks later a 'debt collection fee' (£218) added....for water not used used on a bill 'estimated' up to the start of April 23. Requests for meter readings and meter readings being submitted don't result in up to date bills being sent. Direct debit set up over the phone - impossible (maybe direct debit processing companies won't accept them?) Over 40mins on hold, a further 45mins going through bills and charges only to be told that additional charges (£300+) stand and if not paid water supply will be cut off. This company is the worst I've ever dealt with (and that's saying something, I used to be a Vodafone customer!) In the end I have paid what I calculate I owe (minus late payment/denied access/ debt collection) and have told them to take me to court.....lets see what a judge has to say about their nefarious ways.