My business is a relatively small grocery/souvenir shop that uses absolutely minimal amounts of water. This is because water is only used by part time staff for basic human necessities such as visiting the bathroom. Having said this, Castle Water has charged this grocery business site £10,000+ since I moved in 2022 (therefore the bill was for 1.5 years approx.). However, my usual water bills at my other grocery/souvenir shops and when compared to other businesses is maximum £300 per year (at its absolute worst case). So how is the bill £10,000+ when hardly any water is used as it’s a small grocery store with only one staff at any moment. Even after sending proof of the first and last water readings, they kept rejecting and showing tampering of water meter reading values on an external software that made absolutely no sense because of the reasons mentioned prior. All these points and facts prove that the £10000+ water bill for a Grocery/Souvenir shop is absolutely in accurate and unjustifiable, and more importantly, that castle water is a crook company that extorts its customers by any means necessary.