They sent us a bill for a meter that doesn't belong to us. Saying we owe over £1700 and we told them its not ours. They said they will send someone out to check and if we are wrong they will charge us for the call out. We agreed they can. The water meter guy confirmed the meter we have in our business is not the same one and they are billing us incorrectly. We still keep getting bills and now threats from bailiffs which has caused us much distress. We told them this and they said there is nothing they can do. They said they have not got the report back from Thames Water. I said then please stop sending us bailiff threat bills until they get back to you. They said there is nothing they can do. I told them this is insane that you are threatning us with an invoice not for our meter. I wrote over 12 emails and letters. Nothing yet. Its been over a year. When I told them I am recording the calls now to protect myself they put the phone down immediatley. Yet they are allowed to record their clients. All sounds dodgy. So now I am reporting to the Ombudsman and trading standards. Totally unprofessional and causing a lot of distress to us as a small business. would not recommend them at all. Apalling customer service. I asked to speak to a manager and they refused.