My shop has been with the company for over 10 years, due to having difficulties making payments because they would send me the invoice only when it got to final notice and failing to accept my payment, they charged me £200. I spoke to a staff member regarding the issue and how I had spoken to them earlier and had told them their website has issues and will not accept the payment. Any other company would have apologised and taken the charges off, instead she was rude and talked down to me. After 10 year, I will be leaving Castle water. AndDO NOT recommend them.