Nasty, aggressive staff, bully mentality to force payments even when there is a dispute. landlord being sent charges despite there being a tenant and lease in place for the period demanded. Because the tenant has not paid a bill Castle water are trying to bully the landlord into paying with debt collection charges. Proof of leases available and 100% no responsibility of the landlord yet they continue to harass an 82 year old man. When you try to speak to them you are met with an angry rude Scottsman who won't even discuss the dates without getting all wound up. i would urge anyone to move away from castle water and use alternative suppliers