For over a year I have been asked to read my meter that I have no idea at all where it is. I have had back surgery and told them months upon months ago that I was unable to locate and read it. Eventually they sent an engineer to read it. He apparently said that 'he was unable to read it as there was a lot of leaves in the area'. I then said that I would meet the engineer and would try my best post Operation to move the leaves out of the way. No reply to that. Just continue to request a Meter reading to be submitted. I am nearly 70 years old and still in recovery from Op but they don't seem to care and just continue to send emails which really worries me as there doesn't appear to be an Ombusman to ask for help. Now I have received a letter through the post, by email, and on the Portal telling me that I haven't paid my last Bill. This was paid on receipt and on time on the 17th May as usual through BACS. I called them. I must admit that the gentleman I spoke to was very nice but said that there was no record of the payment and requested I send proof of the transaction. I was unable to do a screen shot on my phone and ended up asking someone else to do for me and they couldn't either. Took a photo of the transaction and have just sent it and am now really worried having read these reviews. If they handle this in the same manner as they have with the meter reading then I could have my credit rating trashed by them through no fault of my own.....