I’ve been tangled in unjust water charges that I have received from Castle Water for the past two years. Despite repeated explanations provided to Castle Water, the issue of overcharging for water usage on my property has not been resolved. I have clearly stated that my property is stripped back and has no water usage, as there are no pipes on the premises. My property has been disconnected from the mains water since 2021. Castle Water has carried on charging me for water that I am not using, as I share my water supply with neighbouring properties. I have made numerous attempts to rectify this issue by providing evidence of the lack of water usage on my property but to no avail. It is unacceptable for Castle Water to continue charging me for services I do not benefit from. I have repeatedly requested that Castle Water thoroughly investigate this issue and adjust my billing accordingly. I am afraid in 2 years, Castle Water has not taken any of my emails, complaints or phone calls seriously. Castle water’s tactic is continued disregard of facts & wearing the person out so that one gives up & pays.