Avoid, Avoid, Avoid : Castel water is the worse I have dealt and still dealing with. Their customer service is horrid. I communicated with someone in their office who assured me they will send me a quarterly invoice, that I was only told was not the case this week after almost 6 months of not hearing from them. The only time I heard from them was on Monday when a debts collection agency called to say my deals had been passed to them. I explained to the agency I had not heard from castle water and had made a payment on Saturday in spite of No bill or invoice with the hope of hearing from them before the end of the year. he suggested after my explanation I should call castle water to discuss my accounts as he did not think it made sense for my detail to be passed on without making any contacts with me. On Tuesday, I was on the phone to castle water, customer service to talk to one of their managers with no luck after being on the phone several times, terrible customer service, saying someone will give me a call back. on Wednesday morning I was back on the phone with no reasonable person to talk to again told I will get a call back from their rude customer service personals. I had a call from a lady who told me, my deals had been passed to them and she was 10mins away from my property to disconnect my water supply (she advised my to call castle water on a number for their debts team) . Ridiculous I was back on the phone to castle water on phone, I was directed to the depts department who told me to pay 789 ponds to cancel the lady getting to my property to disconnect the water supply. there was no apology about the fact the no invoice was ever sent and the first time I heard from them was from the debt collection agency. the rude man told me is not his business I did not receive an invoice, and he would have continued calling if, he was in my shoes. I don't know who castle water is still in business. their customer service is terrible , they will pass your details to a debt collection agency without making any contact with you. they will send a team to disconnect your supply. they are rude and of no help. very disappointing. Avoid if you want to have your peace. I would have given a negative star rating if there was one on the review. Avoid Avoid Avoid