My husband used Castle Water as his water supplier to his office. After my husband died unexpectedly, they were notified. They then didnt send notification of bills to either my husbands email address or mine (or send hard copy letters). The office remained empty and the first I knew about the money owed was when I visited the office and discovered a dissconnection letter which included a staggering £809 for late payment charges on a debt of around £150!!! (over the course of less than 4 months). They had zero sympathy for my situation and suggested that I consider this a learning exercise!! I will be referring this to CC Water. If you are intending using Castlewater, I suggest you watch out for the sharks coming through your taps! Absolutely appalling!! Do not use!!!