I have ordered from Catch many times in the past and had no issues. BUT - recently we purchased a $100 dog bed for our sweet boy and when it arrived it was not the bed we ordered. It was one that was half the price.. I immediately contacted them to figure out what happened… they took weeks to get back and said I needed to open a return claim. I did that, and got a message another week later that I would have to figure out how to package the large dog bed (that arrived vacuum sealed and has since grown 4x the size) find a box large enough and send it back. At that point they will look over the dog bed and check their warehouse for the one I ordered to see if it’s even in stock and it could take another couple weeks for them to get back to me. Yeah, no. I called their customer service with my issues, if they want the dog bed back- they can schedule a courier and supply a box and pick it up. I have wasted so much time contacting them ver the last month - I just want the bed we ordered or a refund!!!! Never ordering from them again.