A FRAUD COMPANY !!!! I purchased a TV cabinet. In the Ad. they said simple assembly required. But whe it came, came with 31 pieces ofwoods and198 screws, bolts and nuts and some other assemly (I do not know what). Not a clear assembly instruction. Missing screws as I could not complete the installtion. I ask Catch to take back the item and refund. But they send the following terms: 1. Box not opened. 2. Catch will not refund the deliver fee. 3. I have to pay and arrnage to send the item back to the supplier with my own cost. Basically I paid $270.00. Item $199.00 and delivery $70.00. If I return this, I have to pay $100.00 and recive $99.00. That is also not sure as we already opened the box. Absolutly terrible customer service ever with no accountablity. Now nearly one month I am fighing with this supplier. You can't call this supplier. No telephone number available to speake. Worst customer exprience 0/10. Order number #C46673855-A Still I am fighting for full refund and it is almost impossible with this supplier. Why should we pay for the incomplete product deliver charge and return charge? Now I am writing this matter to Fair Trading and Australian Competition and consumer commission (ACCC) for them to step in for full refund.