Ordered a pair of swimmers, got sent the wrong size. Rather long protracted process of getting an email sent to me that contained the return address. Sent the incorrect product back only to be sent exactly the same incorrect product back to me as a replacement! Unbelievably poor customer service, takes up to five days from when you submit a complaint for a return address to be sent to you and then at least ten days for the returns centre to process the return. I have never dealt with such a shonky company. Sadly due to the two months that have gone by I now can't get the item anywhere else due to it being sold out. I'd rather go without than try my luck with Catch again. Here's hoping a get a refund rather than a store credit as I won't be using them again. Oh, and they advertise a LIVE CHAT feature, I can't for the life of me figure out where that is and I'm pretty computer savvy. Avoid with a barge pole for peace of mind.