I ordered a clothes rack and when it was delivered both end of carton and ends of product inside were damaged I took photos and you can clearly see the damage. I did not open to see if rest was damaged as it states if opened can not be returned . It was supplied by anther company and they and catch kept asking for more photos. Don’t know why when the damage was obvious Both catch and the company refused to do anything stating I did not send more photos. The first email sent stated they could see the damage and was sorry and offered me 20 dollars compensation What RIP OFF Don’t buy anything from them they are dodgy and will tip you off I asked for refund and take item away and they just kept going in circles about the photos !! Stay clear of them !!!